The team at Alpha United Strives to maintain the highest level of Customer Service and Support to each an every one of their customers. If at any time you don't feel 100% Satisfied with your experience with us or you thought we were awesome, please don't hesitate to let us know how we can sustain or improve our service.
Our Goal Is To Provide The Latest Trending Styles At The Most Competitive Prices. If You See An Item Is Out Of Stock Or You Have A Style In Mind That's Missing From Our Store, Please Reach Out To Us!
We also love customer feedback on new T-Shirt designs and ideas! If you have something in mind that you think would be a great fit for our brand, don't hesitate to send us your ideas! If we publish the design, you'll get the item on us!
Our Customer Support Staff Will Be Happy To Make Sure You're Getting The Styles You Need.
If You Have An Alpha United Account, You can log in there to see live updates on orders status and fulfillment. Additionally, we always send order updates as the status of your order changes to your registered email.
If You Did Not Create A Alpha United Account: Once the order has been shipped, you will receive an order update with tracking link via your registered email address and/or phone number.
Click Here To Register For An Alpha United Account
Due to several factors including, order volume, shipping availability, and inventory some orders may experience a delay for delivery and shipment of up to 3-5 business days. Most of the items we sell are printed on demand, meaning your item does not go into production until after the order has been completed. This method allows us to be more flexible with our inventory management and logistics process.
Most order are processed within 3-5 business days. You will receive a shipping confirmation email or SMS promptly following shipment which will include tracking information and estimated delivery. Depending upon which warehouse your items are shipped from, delivery takes approximately 2-5 days. In extremely rare occasions, for high demand products, delivery can take 5-7 business days..
Sometimes Your Feelings Just Change Or The Product Didn't Quite Look Like You Expected.
That's Alright, We're Here To Help! Our Customer Support Team Will Do Their Best To Make The Process As Pain Free And Efficient As Possible. Contact Our Customer Service Team Who Will Get The Refund Process Started ASAP!
Alpha United Apparel has a 100% Satisfaction Guarantee on all orders. If you've received something, it will always be eligible for return within 10 days of delivery.
Your items must be in the condition they were delivered in, unworn and unwashed.
Footwear And Undergarments are not eligible for refund.
Once Your Item has been returned, we will process the refund less the cost of the return shipping (if you opt to obtain a return label through out staff)
If you've received the wrong item or the item you receive is damaged, take a photo of the item and the shipping invoice and send it our way. We will work to get a replacement sent your way ASAP.
At this time, Alpha United does not offer free exchanges or returns. If you wish to return an item, please contact our customer support staff, who will be happy to coordinate your return.
Alpha United Does Not Accept Returns Or Exchanges On Items Obtained Through Free Giveaways Or Contests.
If You Wish To Return Your Item(s) using your own shipping method, Return your items to the following address:
Alpha United Apparel 121 Pamlico Dr. Holly Ridge, NC 28445]
Make sure you annotate the order number on the inside of the packaging, once we have received the order and it has undergone quality inspection, your refund will be issued immediately.
I Want Alpha United To Send Me A Return Label:
If You Wish To Return Your Item(s) using an Alpha United Return Label, Please Contact Our Customer Service Team. We will email you a printable label to place on the return package. Please be advised that the cost of the return shipping will be deducted from your refund amount.
Depending on the method of delivery you choose and your geographic location, returns can take from 7-14 days to be processed. Once the return has been processed by our staff and the refund has been issued, please allow 3-5 business days for your funds to appear on your bank or credit card statement. Refunds processed using PayPal will reflect to your account within 15 minutes of the time your refund was processed.
The Alpha United Staff Are Human Too! So We Make Mistakes!
If for any reason you have received an incorrect size, style, color, or your item is damaged, let us know! Don't forget to snap a photo and send it to our customer support team! We'll do our best to make your replacement process as quick and painless as possible.
Alpha United Will Assume responsibility for your incorrect and damaged item, so any costs associated to its return to our facility will be ours.
Alpha United Offers A 10% Discount To All Military, Veterans, and First Responders. If You're one of the few who work in service of your country, use discount code, "ISERVE" at checkout to save on your entire order.
If you have any technical difficulties applying your discount, please contact our customer support staff, who will work with you to resolve your issue.
We Want To Feature You On Facebook & Instagram! Oh, And For Your Continued Support We'll Throw In A 20% Off Discount For Your Next Order!
We absolutely love all of the amazing feedback we get from our customers and would love the opportunity to share that with the world! So, when you receive your order, send over your photos of you looking amazing in our apparel and we'll send you a 20% Discount Code to use for your next order!
Product Reviews Help Small Businesses Like Ours Grow By Building Trust With New Potential Customers While Giving Us The Opportunity To Improve The Quality Of Our Products And Customer Support.
We Ask That You Leave A Review On The Products You've Purchased. It's Quick, Easy, and It Will Help Us Out A Ton! Your Help And Support Is Greatly Appreciated! For Your Help, We'll Offer A 20% Discount For Your Next Order!
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